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Victoria RoadBarnard CastleCounty Durham, DL12 8HTTel: 01833 690707
IMPORTANT NOTICE REGARDING FACE MASKS - if you are invited to attend the practice for a face to face appointment you must wear a face covering eg face mask or scarf. Those who feel they are exempt from wearing a face mask due to age, health or disability reason must inform a member of staff on arrival.
CARE NAVIGATION - Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment. The receptionist might suggest other professionals that could help you such as: Opticians, Pharmacist, Nurse, Family Services or Support Groups. Thank you for your co-operation with this.
We advise all new patients registering with the practice to make an appointment to see one of our nurses, as soon as possible. The nurses enquire about relevant past medical history, check immunisations are up to date and carry out a simple health check.
The Practice Nurse role has developed in response to the changing demands on health-care professionals. This role enhances the care provided by offering greater access to a health-care professional and a more effective service. Appointments are available with one of our Practice Nurses or Health Care Assistants (HCA) for patients aged between 1-75 years. Practice Nurses and HCAs deal with the following conditions:
All doctors perform minor surgery where appropriate. You may need a double appointment to allow time for the procedure.
We can advise on all aspects of family planning. Our Practice nurses can give contraceptive advice and carry out routine ‘pill’ checks, Doctors Hamilton, Carter, and Mason fit intra-uterine contraceptive devices (coils). It is routine procedure for our Nurse Practitioners/Practice Nurses to carry out smears but this can be arranged with a doctor by special request. We also give advice on all aspects of the menopause and HRT.
Routine ante-natal appointments with the midwife are arranged during normal surgery times on Monday afternoons and Wednesday mornings.
Our Nurse Practitioners and Practice Nurses can be consulted on all aspects of immunisation including tetanus booster, holiday and childhood immunisations, by appointment. Child immunisation clinics are held on a Wednesday mornings.
Travelling abroad is exciting, but with so many things to see and do when you get there, the basics of health and safety are often neglected. See the above tab for more information.
Checks on the under-five’s are made at various ages to monitor development. Your child will be invited to attend at the appropriate stage.
Our nursing team offer regular health checks and an opportunity to discuss health and social problems.
Travelling abroad is exciting but with so may things to see and do when you get there, the basics of health and safety are often neglected.
Every year people living in the UK go on more than 60 million trips abroad. Most have a safe trip but some people get ill or have an accident and need medical treatment while they're away.
Advice on everything from organising travel insurance and vaccinations to preventing DVT and jet lag can be found on:
Travel Health Pro
Fit For Travel
We can now only offer NHS FREE TRAVEL VACCINES.
These include Hepatitis A, Typhoid, Tetanus and Cholera.
If you are planning foreign travel please visit https://nathnac.net. This is a very useful website to ensure you have a safe trip and will advise you on any vaccinations you may need.
If you think you require any vaccinations relating to foreign travel you will need to complete our Pre-Travel Questionnaire. We require as much information as possible and this needs to include which countries and areas within countries that you are visiting, this will help us to determine what vaccinations are required.
Please complete our pre-travel questionnaire and hand it in to reception. One of our nurses will review your information and contact you within 10 working days to discuss any vaccinations that you may need. Please do not contact us before this.
It is important to hand in your questionnaire as early as possible - ideally at least 8 weeks before you travel.
Travel Health Questionnaire
Non NHS Travel Vaccinations
For Non NHS Travel Vaccines you will need to attend either
The nearest one of these is CityDoc, 38 Front St, Cockfield, DL13 5DS
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
For more guidance on travel vaccination click here.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
If would like to see or speak to someone at Barnard Castle Surgery you might find the following information helpful:
We are always keen to improve our services and would welcome any thoughts or suggestions from children and young people on how we can meet their needs effectively. To give feedback or make suggestions:
The RSVP Patient Support Group offer to transport patients, particularly the elderly, who find it difficult to get to and from their appointments. They will also be able to help patients who have a problem picking up prescriptions. All members of the Patient Support Group are volunteers who give up their time for the benefit of fellow patients. Although there is no specific charge for this service, patients are encouraged to make a donation when possible to defray expenses. Suggested donations – £2 within Barnard Castle, £6 to Darlington or Bishop Auckland. To request transport with RSVP please phone (01833) 631365 at least 2 working days before transport is required.
What is Travel Response?
Previously, non-emergency ambulance transport was booked by your doctor’s surgery and patients who didn’t qualify had to make their own arrangements for travel to appointments. Travel Response is a new approach that provides one number for you to call for information on non-emergency travel to hospital.
How can Travel Response Help?
The Travel Response Centre will tell you the travel options when you need to travel to and from hospital. You may be eligible for free non-emergency ambulance transport. If you are not eligible, Travel Response will help you find the most appropriate alternative, such as the new Dales Hospital Link, Community Transport Service, local bus or taxi. If you are eligible to reclaim the cost of your travel this continues to be assessed by the hospital
Who can use Travel Response?
Anyone can use the service as long as they are travelling to or from hospital and live in qualifying parts of Teesdale and Weardale. However it is particularly appropriate if you · have a medical condition, · are a carer accompanying someone to an appointment, · wish to visit someone in hospital, · are a staff member requiring transport.
How do I contact Travel Response?
Travel Response is open 8.30am until 5.30pm Monday to Thursday. 8.30am until 4.30pm Friday. Ring (0191) 383 5383 A minicom number is also available 0191) 383 6472 If you wish to cancel your booking outside of Travel Response opening times an out of hours cancellation number is available. Just call (0191) 383 5372 and leave a message. (0191) 383 5383 and (0191) 372 5372 are not premium rate numbers. Normal charges apply.
What is The Dales Hospital Link?
The Dales Hospital Link is a flexible bus service linking Teesdale and Weardale with Darlington Memorial Hospital and Bishop Auckland Hospital. Pre-booking using Travel Response is essential on the service.
Who can use Hospital Link ?
Anyone can use the service as long as they are travelling to or from hospital and live in parts of Teesdale and Weardale within the scope of the scheme.
Hospital Link Fares
£2.50 per single journey (children under 14 years £1). Concessionary passes are valid on this service. If you are eligible to reclaim the cost of your travel, this continues to be assessed by the hospital.
How to Book
Pre-booking on this service is essential. Contact the Travel Response Centre (0191) 383 5383 to make your booking and you will be given a half hour ‘window’ in which you will be picked up.
Download a leaflet with details of Travel Response and Dales Hospital Link by clicking here. (If your browser does not display the leaflet then right-click and choose “Save Target As’ to download file to your own computer).
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