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CARE NAVIGATION - Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment.

The receptionist might suggest other professionals that could help you such as: Opticians, Pharmacist, Nurse, Family Services or Support Groups. Thank you for your co-operation with this.

Appointments

Surgery Times

MorningAfternoonDispensary
Monday08:00 - 13:0014:00 - 18:0008:00 - 17:45
Tuesday08:00 - 13:0014:00 - 18:0008:00 - 17:45
Wednesday08:00 - 13:0014:00 - 18:0008:00 - 17:45
Thursday08:00 - 13:00Closed For Training08:00 - 14:00
Friday08:00 - 13:0014:00 - 18:0008:00 - 17:45
SaturdayCLOSED

Appointments (approx 10 mins) can be made by:

  • using the internet to access our online services via the link at the top of this page. You will need to request a username and password which can only be done in person at the practice because your identity needs to be verified. Once a member of staff has given you a username and password, wait an hour before trying to log into the website.
  • telephoning (01833) 690408 between 08:00 and 17:30 (Thursdays 08:00 -14:00)
  • calling at the surgery between 08:00 and 17:30 (Thursdays 08:00 -14:00)

At busy times, i.e. 08:00, it is inevitable that the telephone number will sometimes be engaged, PLEASE  keep dialling or telephone at a quieter time.

Although most appointments are pre-bookable, to accommodate urgent demand for appointments each day, a number of appointments remain un-bookable until 08:00 on the day.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Special Requests

Most appointments are 10 minutes duration. If you feel you need longer please ask for an extended appointment. If you have any special requirements when attending the surgery please inform reception, for example if you have a special need, or would like a chaperone.

Telephone Consultations

If you do not need a face to face consultation and think your problem can be dealt with over the phone, please ask for a telephone appointment

Please note

Accidents and emergencies are accommodated as soon as possible.

The reception staff have a difficult job to do arranging the day so that as many patients as possible are seen. They are pleased to help and anything you tell them will be treated in the strictest confidence. You may be asked about the nature of the problem, this is so that you can be directed to the most appropriate professional. Please help them to help you.

When We Are Closed

If it is a life-threatening emergency call 999

If you need medical help fast but its not an emergency call 111.

NHS 111 is available 24/7, every day of the year.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website